Refund policy

Return & Refund Policy

At Tangentsies, most of our products are created especially for you after your order is placed. Because our shirts, mugs, gifts, and other merchandise are made to order, we generally cannot accept returns or exchanges for selecting the wrong size, color, design, or simply changing your mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

• Your order number

• A brief description of the problem

• Clear photos showing the item and the issue

Once the problem is confirmed, we will work with our production partner to provide a replacement or refund when appropriate.

You normally will not be required to return a damaged or defective item unless we specifically request it.

Size and Color Selection

Please review product descriptions and sizing information carefully before ordering.

Because each product is made specifically for your order, we cannot provide refunds or exchanges when the wrong size or color was selected during checkout.

Cancellations and Order Changes

Orders move into production quickly. Once production has started, we may not be able to cancel the order or change the size, color, design, or shipping information.

If you notice a mistake, please contact us as soon as possible and we will do our best to help.

Refunds

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or another error occurred that was our responsibility.

Contact Us

If there is a problem with your Tangentsies order, please contact us before assuming there is nothing we can do. We want you to be happy with what you purchased and will work with you whenever reasonably possible.

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